In this episode of the Best of Markham podcast, Igor Klibanov sits down with Scott Alston, Canadian Certified Pedorthist and founder of Better Orthotics. With over 25 years of experience, Scott shares his journey in orthotics and foot care—from studying at George Brown College, to working at Sunnybrook Hospital, Walking Mobility, and eventually launching his own practice in 2014.
Scott explains the difference between custom-made vs. customized orthotics, why proper biomechanics matter, and how truly handcrafted orthotics can change lives for people struggling with foot pain. He also opens up about his career challenges, lessons learned as an entrepreneur, and how he builds lasting referral networks with doctors, physiotherapists, and rheumatologists in Markham.
If you’ve ever wondered what a pedorthist does, how quality orthotics are made, or what it takes to grow a healthcare practice through patient trust and professional referrals, this interview is packed with insights.
I believe it is important for the patient to comprehend his/her diagnosis and prognosis. This means understanding how your feet function as you stand, walk and go through your day. I can help you see the full picture by showing you how you walk using a treadmill and video camera.
We will discuss your individual needs and how a custom orthotic will address your specific concerns.
I often use plaster slipper casting as I believe this is the most accurate method of capturing the shape of the feet. Obtaining an accurate mold or cast will ensure the best orthotic can be made for you!
I do not use computers as I believe the hands of a craftsman for custom work are more suited for this purpose. Computers are great for mass production. Your orthotics are not a copy, they are custom made by me for you.
I fit the orthotics to your footwear because I want to ensure proper fit and optimize performance.
Comfort is crucial. Too many orthotics are not used because the clinician did not take the time and energy to make them comfortable for the patient.
My journey started after seeing results from a career questionnaire that I completed in high school. It was either a bus driver, EMT or a 
Orthotic/Prosthetic Technician and I decided to go with feet! Before venturing on my journey to becoming a Canadian Certified Pedorthist I decided to be a missionary for two years in the Philippines where I learned the most important thing in life is to follow your heart. After returning home, I immediately enrolled into George Brown College to pursue my career. I now apply the same mantra to my everyday life. I truly desire to serve and help others to find better solutions for their mobility issues.
George Brown College,
Orthotic-Prosethic Technician Program – June 1, 1997
Certified Pedorthic Technician (Canada) – August 1, 2002
Certified Pedorthist (Canada) -Nov. 26, 2006
In good standing with
The College of Pedorthics of Canada & Pedorthic Association of Canada
Scott is a kind, flexible, thoughtful, skilled person who truly cares about his customers and their comfort ! A+++ I have nothing but good words for him!
UnKnOwNScott is a very friendly, patient, thoughtful, and detail-oriented person. Great person that really takes the time to hear your concerns and customize the best fit for you.
Irene NgAmazing guy, very passionate about what he does and will 100% be coming here for life
Tharshan ThevarajahVery knowledgeable in his craft! Great customer service! All my future orthotics will definitely be from here!
Sukhraj LittA quality pair of Orthotics can only be created by someone who uses science and intuition to shape them into the best fit. Scott takes great care and an informed... read more
RobinI had a great experience working with Scott for my orthotics. He was very friendly, professional, and supportive throughout the entire process. He took the time to explain everything clearly... read more
Peralta666Scot took care in the design and delivery of my orthotics from his shop. And it shows. Subsequently, a Chiropodist assessment of my feet included having me stand on... read more
Kenneth MichalkoScott is very knowledgeable and patiently explained the importance of orthotics. He did mine perfectly. I can now run 10k without any foot pain, thanks to him!
Maika SalvadorScott did a great job in my new orthodics and even repaired my old ones at no charge. Another happy customer! Highly recommend!! Thank you Scott!
J C